2.1. Scope of information collection
When a customer makes a transaction and/or registers an account at vcre.com.vn, from time to time, the customer must provide some necessary information for transaction execution and/or account registration.
It is the responsibility of the customer to ensure that the information provided by the customer is complete and accurate and to always update the information to ensure completeness and accuracy. vcre.com.vn is not responsible for resolving any dispute if the information provided by the customer is incorrect or not up to date or is forged.
The customer agrees to let vcre.com.vn record and retain the content of (i) customer calls to vcre.com.vn customer care switchboard; and (ii) calls from vcre.com.vn customer service department to customers (hereinafter collectively referred to as Recordings).
2.2. Commitment to keep and keep customer information confidential
All customer information, as well as information exchanged between customers and vcre.com.vn are kept and confidential by the system of vcre.com.vn.
vcre.com.vn has appropriate technical and security measures to prevent unauthorized access and use of customer information. vcre.com.vn also regularly cooperates with security experts to update the latest information on network security to ensure the safety of customer information when customers access, register to open an account. and/or use vcre.com.vn features. When collecting data, vcre.com.vn keeps and secures customer information at the server system, and this customer information is kept safe by firewall systems. access control measures, data encryption.
Customers absolutely must not have any acts of using tools and programs to illegally interfere with the system or change the data structure of vcre.com.vn, as well as any other acts aimed at Distributing, promoting activities with the purpose of interfering, sabotaging or infiltrating the data of the vcre.com.vn system, as well as other acts prohibited by Vietnamese law. In the event that vcre.com.vn detects that customer have intentionally forged, cheated, distributed unauthorized information, etc., vcre.com.vn has the right to transfer customers' Personal information to other agencies. competent authority to handle in accordance with the law.
2.3. Time of storage and use of customer information
For existing accounts, vcre.com.vn will store and use unlimited customer information until the customer closes the account.
For closed accounts, vcre.com.vn still stores Personal information and customers' access to serve the purposes of fraud prevention, investigation, answering questions... Personal information This information will be stored by vcre.com.vn on the server system for up to 12 (twelve) months from the date the customer closes the account on vcre.com.vn. After this period ends, vcre.com.vn will proceed to permanently delete the customer's Personal information.
2.4. Scope of use of customer information
vcre.com.vn has the right to use customer information, including but not limited to customer information to:
Provide services/utilities to customers based on their needs and habits when accessing vcre.com.vn;
Detect and prevent fake activities, destroy customer accounts or fake identity activities of customers on vcre.com.vn;
Contact, support contact and deal with customers in special cases.
2.5. Links to other websites
Customers are responsible for protecting their account information and do not provide any information related to the account and access password on vcre.com.vn on other websites except when logging in to the official website at www.vcre.com.vn.
Customers must be solely responsible for problems arising when customers access vcre.com.vn from other websites that are not the official website of vcre.com.vn.
2.6. Share customer information
vcre.com.vn does not provide customer information to any third party unless it is required by competent State agencies, or in accordance with the law, or when the providing such information is necessary for vcre.com.vn to provide services/utilities to customers (for example, providing necessary information for software developers or demos...).
In addition to the above cases, vcre.com.vn will have specific notices for customers when it has to disclose customer information to a third party. In this case, vcre.com.vn commits to disclose customer information only with the consent of the customer.
vcre.com.vn may share customer information for the following purposes:
Market research and analysis reports: vcre.com.vn may use customer information to conduct market research, aggregate, and analyze general information about customers (eg average age, region, etc.) geographical), detailed information will be hidden and used only for statistical work. In the event that vcre.com.vn conducts a survey that requires customer participation, any responses to surveys or polls that customers provide to GOFIT will not be passed on to any third parties.
Exchange customer information with partners that have signed a customer care association agreement with vcre.com.vn: vcre.com.vn may share customer information with affiliate partners and websites domestic and international linked electronic information of vcre.com.vn. This sharing helps vcre.com.vn to provide customers with information about products and services, related to goods, services and other issues that customers may be interested in. In the event that vcre.com.vn affiliated companies are granted access to customer information, they will be subject to strict compliance with the provisions described in this policy.
Exchange of customer information 3rd parties that are partners of vcre.com.vn: vcre.com.vn may transfer customer information to agents and subcontractors for data analysis, marketing and customer service support. vcre.com.vn may also exchange customer information with third parties for fraud prevention and credit risk reduction purposes.
Exchange of customer information with advertising partners: The customer behavior tracking system is used by vcre.com.vn on the advertising display channel (for example, customer marketing, demographic reporting, customer preferences with Google Analytics tool…) can collect information such as age, gender, interests and number of interactions with the number of times the ad appears. With the ad settings feature, customers can choose to opt out of Google Analytics' customer behavior tracking and choose how their ads appear on Google.
2.7 Customer benefits
Customers have the right to request access to their personal data, have the right to request vcre.com.vn to correct errors in customer data without charge. At any time, the customer has the right to request vcre.com.vn to stop using the customer's personal data for marketing purposes
vcre.com.vn provides cookies or similar technologies, to collect information such as: access history, customer choices when accessing and using vcre.com.vn … to increase the security experience and help vcre.com.vn understand the needs and preferences of customers to be able to provide better services
2.9. Contact, answer questions